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  • Profile Image

    I am having some issues with the Quanity Gift Registration Widget

    Asked by ozarkmission on September 13, 2016 at 12:21 PM

    This was working fine this morning but now it will not function correctly.  When someone tries to input a number for a time, it says that one was not chosen and will not let them continue.   It says this field is required, but even if they put a 1 in a space it still says this field is required.

    Page URL:
    http://ozarkmissionproject.org/santaphotos

    Screenshot
    gift and correctly let in
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 13, 2016 at 01:16 PM

    If I understand your issue correctly it seems to me you are saying the gift registration widget is basically not allowing users to continue upon selected and that it stays as required.

    This is happening prior to submitting and the form has not yet been submitted when this occurs, is that correct?

    I have tested this on my end but currently I am not able to replicate the same problem just yet after testing this in Chrome and Firefox for the ones you've had available via 0 or 1 trials with which it didn't display a required message on my end.

    I've cleared your form cache for you to see if that helps to resolve it for you. Can you try this again on your end and let us know if this issue is still occurring or not?

  • Profile Image

    Answered by ozarkmission on September 13, 2016 at 01:46 PM

    It is working correctly now because I took the required condition off of it. I am not sure why it stopped working, but since I took the required condition off of it, it has been fine.
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 13, 2016 at 02:28 PM

    That's odd, I just cloned your form, and set the widget as required, and no problem is given. You can test my cloned version here: https://www.jotformpro.com/form/62566130480957? 

    It might have been a temporary glitch. Let us know if you need more help.