What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Legacy economy plan expired

    Asked by erauwebteam on September 13, 2016 at 01:11 PM

    Hello,

     

    (1) Tuesday, 9/12, I tried to change the credit card to renew and the change credit button would not work so I tried to renew the account using a new credit card and the card would not submit.

    (2) Wednesday, 9/13, I login to my Jotform account to find the account reverted to the Free account and I no longer had access to the legacy economy plan which meant upgrading to the new pricing to $319/yr from $199/yr (legacy).

    (3) Can you refund my credit card $119 due to errors on the Jotform/BlueSnap side.

    (4) I get email only support saves money but what about the customer experience?

     

    Frustrated with all of this...

     

    See this with StackSocial another SAAS company using email only support...

     

    https://twitter.com/bennyjonesjr/status/771422125420863490

     

    Regards,

    Benny

    Screenshot
    economy JotForm status find credit
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    Answered by erauwebteam on September 13, 2016 at 01:20 PM

    Apologies - I couldn't find how to access the support replies and I've responded here https://www.jotform.com/answers/930384-Billing#1 

    Is there any way to refund or cancel the payment I just made for $319 and revert back to the economy plan provide in https://www.jotform.com/answers/930384-Billing#1?

    I'll delete the Twitter posts.

    Just frustrated with email only support and all the typing when this could've been resolved in a 5min phone call.

     

    Regards,

    Benny Jones Jr., CSEM

    Director, Usability & Design
    Digital Strategy

    Embry-Riddle Aeronautical University
    Daytona Beach, Florida

     

    web: www.embryriddle.edu

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    JotForm Support

    Answered by KadeJM on September 13, 2016 at 01:45 PM

    No problem, one of our support team members is already handling your issue in your original thread that you found here https://www.jotform.com/answers/930384-Billing#1 and will respond in briefly to assist you.

    Additionally, if you ever need to find your threads we have a button for this in the forum that should show on the main page for you in the upper right hand corner called " My Questions ".

    Alternatively, you can also look it up using this link: https://www.jotform.com/answers/user_threads.php?username=erauwebteam 

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    Answered by erauwebteam on September 13, 2016 at 01:55 PM

    Kade - thanks for the quick response!