What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving the submission emails

    Asked by jessasecond on September 13, 2016 at 03:40 PM

    I've tried several things to troubleshoot the issue but nothing has worked. I tried clearing out the submissions inbox to be less than 500, changed the email recipient and added to the recipients (changed that back), changed it to come from jotform.com.

    Page URL:
    https://www.trianglefireinc.com/Articles.asp?ID=242

    Emails receiving Submissions JotForm recipient inbox
  • Profile Image
    JotForm Developer

    Answered by selen on September 13, 2016 at 04:20 PM

    Hi,

    I checked your email in our logs and I saw that it is in our Bounce list and the reason is below:

    Reason(s) : smtp; 503 5.7.1 Client not authorized (utm42b)


    I removed it from our Bounce list and you should be able to receive submissions now.
    I would advise you to check this guide on how to prevent such issues, and also to whitelist our domains.

    We apologies for this inconvenience.
    If you have any further questions please let us know.

    Thank you!