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    I'm not receiving the submission emails

    Asked by jessasecond on September 13, 2016 at 03:40 PM

    I've tried several things to troubleshoot the issue but nothing has worked. I tried clearing out the submissions inbox to be less than 500, changed the email recipient and added to the recipients (changed that back), changed it to come from jotform.com.

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    JotForm Developer

    Answered by selen on September 13, 2016 at 04:20 PM


    I checked your email in our logs and I saw that it is in our Bounce list and the reason is below:

    Reason(s) : smtp; 503 5.7.1 Client not authorized (utm42b)

    I removed it from our Bounce list and you should be able to receive submissions now.
    I would advise you to check this guide on how to prevent such issues, and also to whitelist our domains.

    We apologies for this inconvenience.
    If you have any further questions please let us know.

    Thank you!