What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Disabled?

    Asked by clementineliving on September 13, 2016 at 04:28 PM

    For some reason my forms are disabled and I can't view them.

    I copy the link and it brings me to: Form not found. This form is disabled.

    Please advise.

    Page URL:
    https://form.jotform.com/62557146135153

    My Forms and forms are disabled form is disabled
  • Profile Image
    JotForm Developer

    Answered by selen on September 13, 2016 at 05:06 PM

    Hi,

    Your account was auto-suspended by our phishing filter because one of your forms has fields asking for Credit card information.

    Please avoid getting credit card information on your forms to avoid being automatically suspended by our filters.

    As a gentle reminder, I'm pasting a snippet from our TOS:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Just DELETE ALL the guilty fields and we'll have your account reactivated.

    We'll wait for  your response.