Create PDF Form: It gets stuck on "Working...", but PDF form is not being generated.

  • clementineliving
    Asked on September 13, 2016 at 5:24 PM

    When I try and create a PDF form it takes forever and doesn't do anything...

    its keeps saying working...but nothing happens.

    Please advise.

    Thanks. :)

  • Kevin Support Team Lead
    Replied on September 13, 2016 at 7:48 PM

    I think this is related to the fact that your account is currently suspended and it happened because you're asking for Credit Card details in your form. 

    Here is a screenshot of the guilty fields: 

    Create PDF Form: It gets stuck on Working Screenshot 30

    Please do note that asking for CC info goes against our terms, here is the link to them so you can read and know how to avoid being suspended: http://www.jotform.com/terms/ 

    Also, in order to re-activate your account I had to remove those fields. 

    Do note also that it is a must to use our payment integrations if you want to collect CC details, here is the link to our current apps: https://apps.jotform.com/category/payment_processing 

    Here is a guide that may also help you: How-to-Enable-Payment-Authorization

    After activating your account I tested the PDF fillable form feature and I  was able to download it: 

    Create PDF Form: It gets stuck on Working Screenshot 41

    Please test again on your end and let us know if the issue persists.