What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Create PDF Form: It gets stuck on "Working...", but PDF form is not being generated.

    Asked by clementineliving on September 13, 2016 at 05:24 PM

    When I try and create a PDF form it takes forever and doesn't do anything...

    its keeps saying working...but nothing happens.

    Please advise.

    Thanks. :)

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 13, 2016 at 07:48 PM

    I think this is related to the fact that your account is currently suspended and it happened because you're asking for Credit Card details in your form. 

    Here is a screenshot of the guilty fields: 

    Please do note that asking for CC info goes against our terms, here is the link to them so you can read and know how to avoid being suspended: http://www.jotform.com/terms/ 

    Also, in order to re-activate your account I had to remove those fields. 

    Do note also that it is a must to use our payment integrations if you want to collect CC details, here is the link to our current apps: https://apps.jotform.com/category/payment_processing 

    Here is a guide that may also help you: How-to-Enable-Payment-Authorization

    After activating your account I tested the PDF fillable form feature and I  was able to download it: 

    Please test again on your end and let us know if the issue persists.