I lost a saved form and two hours of work.

  • Profile Image
    Asked on September 13, 2016 at 05:45 PM

    I created a form called PRS member roster and dues, or something similar, cloning another form and modifying it. I was having trouble with a Conditions setting that shows a field based on another field's input. I was about to e-mail you about that, but thought I would look at the Advanced Features options to see if there was something I could do. One option mentioned that clearing the cache might clear up some odd behavior, and I tried that. The form I was working on, which had been saved several times, was lost, and reverted to the original "clone" of another form that I mentioned earlier. Do you know what happened and is there any way to recover my work?

  • Profile Image
    Answered on September 13, 2016 at 08:05 PM

    I found a form with the name similar to the one you mentioned, here is the link: https://form.jotform.com/62566484801158 

    I'm not sure if this is the form where you were working on, but if you saved the changes then you should be able to restore them from the previous changes history, to get more details about how to restore your form to a previous version, please take a look to this guide: How-to-view-form-revision-history

    If you saved the changes you should be able to find the changes and restore them.

    I would suggest you to also check your archive and trash folders I can see there are some forms: 

    Hope this helps. 

  • Profile Image
    Answered on September 13, 2016 at 08:45 PM
    Thanks I will try that! I may have caused the problem of flakiness, just
    FYI. In order to solve a placement problem I put several lines of text into
    a question. I wonder if that might have been a mistake--it was definitely
    not good practice.
  • Profile Image
    Answered on September 14, 2016 at 12:06 AM

    If you are working on the form builder that is open on multiple tabs, it might be possible that the form that was being saved is from the other tab instead of the one you were working on. The form builder autosaves at a certain amount of time, so you will encounter issues with seeing a different version of your form if you are editing a certain form in multiple tabs. Using the revision history feature as suggested by my colleague should resolve the issue.

    If you experience further issues on your form, please feel free to post a new thread on the issue and we will check it further. Thank you.