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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with the Auto Responder 1 emails being received

    Asked by TeckEvents on September 13, 2016 at 06:39 PM

    Hi,

    I am about to send out a registration form, however have done numerous tests to ensure everything is setup correctly and most tests (using a few different email addresses) do not receive the confirmation email. What am I doing wrong??

     

    Thanks,

     

     

     

     

    Page URL:
    https://form.jotform.com/62448068044255

    Emails being received registration form different different email thanks
  • Profile Image
    JotForm Support

    Answered by liyam on September 13, 2016 at 09:50 PM

    Hello,

    I checked your email activity and I did not find any email delivery failures for the form https://form.jotform.com/62448068044255. Have you checked your spam folder if in case the emails have landed there?

    You may also check your email activity history on your account by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If the emails are not in the spam folder, please let us know.

    Thanks.