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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have not received emails for the filled forms

    Asked by liane on September 13, 2016 at 06:52 PM
    Also, there have been two clients of mine who have said they have filled out the forms and sent them but I have not received emails?!! Please can you help me! Many thanks!
    email notifications not receiving submissions bounce list whitelist
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    JotForm Support

    Answered by Kiran on September 13, 2016 at 06:58 PM

    I see that your email address is in our bounce list since the emails sent to this email addresses from our IP are being blocked repeatedly and the reason is mentioned as below: 

    Reason(s) : smtp; 550 5.7.1 Mail from 209.126.123.105 blocked using Trend

    I have now removed it from the bounce list and you should be now able to receive the emails without any issues.

    Please whitelist JotForm emails and IP addresses to ensure the delivery of emails to your inbox.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to take a look again for you.