The email confrimation form that I am receiveing when a client submits their form is not my info.

  • maggiejillphotography
    Asked on September 13, 2016 at 7:04 PM

    The email letting me know that a client has submitted their form does not contain info from my form but instead a summary that looks like it may be a template summary of some sort?

    Jotform Thread 931547 Screenshot
  • Chriistian Jotform Support
    Replied on September 13, 2016 at 10:26 PM

    I cloned your form and made a submission to see if the notification is the same as your screenshot. Based on the notification I received, the data seems to contain the info from your form, and it is different from the one on your screenshot. Here's how the email I received looks.

    The email confrimation form that I am receiveing when a client submits their form is not my info Screenshot 20

    I checked your email setup and based on the latest email you received, it seems to be correct. Based on this, I believe the issue has been resolved. If you need further assistance or in case I missed something, please do let us know. Thank you.