My subscripiton was automatically renewed but I needed for only one month.

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    Asked on September 13, 2016 at 08:13 PM

    Your deduction is the second month, by the way, we use just one month.

    Fixes to deduct your auto quickly.

    Please contact come back to me because today my bill show expense auto to your.


    or +66 875629676 



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    Answered on September 13, 2016 at 11:43 PM

    Hello doca04056,

    Please note that JotForm is a subscription based service. If you upgrade your account, it remains active unless you cancel your subscription. 

    I have gone ahead and cancelled your silver monthly subscription. I have also processed the refund for last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!