What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My subscripiton was automatically renewed but I needed for only one month.

    Asked by doca04056 on September 13, 2016 at 08:13 PM

    Your deduction is the second month, by the way, we use just one month.

    Fixes to deduct your auto quickly.

    Please contact come back to me because today my bill show expense auto to your.

     

    doca0405.6@gmail.com

    or +66 875629676 

     

    Urgent

    expense immediately bill href mailto
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 13, 2016 at 11:43 PM

    Hello doca04056,

    Please note that JotForm is a subscription based service. If you upgrade your account, it remains active unless you cancel your subscription. 

    I have gone ahead and cancelled your silver monthly subscription. I have also processed the refund for last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.

    Thank you!