User unable to submit a fulfilled jotform

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    PropelMarketing
    Asked on September 13, 2016 at 08:40 PM

    Good evening,

     

    We have a end user that is unable to submit a jotform.  We've tested on our end and it is working just fine, however, one of our clients is unable to submit.  Information regarding their browser below:

     

    Browser Type: Google Chrome
    Browser Version: 52.0.2743.116m
    Operating System: Windows 7 Pro Service Pack 1
     
    **Can you CC my personal e-mail address on this response?  tleone@gatehousemedia.com
  • Profile Image
    jonathan
    Answered on September 14, 2016 at 12:02 AM

    I test submitted your form https://www.jotform.us/form/60615087344152 using the same browser version, but I could not reproduce the issue at this time.

     

     

    Can you please check also if the end-user was using the form properly... it is possible they were just not filling in all the *required questions/field on the form.

    Please let us know if issue still persist.