What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    User unable to submit a fulfilled jotform

    Asked by PropelMarketing on September 13, 2016 at 08:40 PM

    Good evening,


    We have a end user that is unable to submit a jotform.  We've tested on our end and it is working just fine, however, one of our clients is unable to submit.  Information regarding their browser below:


    Browser Type: Google Chrome
    Browser Version: 52.0.2743.116m
    Operating System: Windows 7 Pro Service Pack 1
    **Can you CC my personal e-mail address on this response?  tleone@gatehousemedia.com
    Page URL:

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    JotForm Support

    Answered by jonathan on September 14, 2016 at 12:02 AM

    I test submitted your form https://www.jotform.us/form/60615087344152 using the same browser version, but I could not reproduce the issue at this time.



    Can you please check also if the end-user was using the form properly... it is possible they were just not filling in all the *required questions/field on the form.

    Please let us know if issue still persist.