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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email Autoresponder/Notification: Changes made inside of autoresponder table are not saved

    Asked by iantcanada on September 14, 2016 at 01:15 AM

    Amount to pay including HST keeps going to the wrong line in confirmation email. I put it in after Amount to pay but it jumps to somewhere else (see attached file)

    Page URL:

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    JotForm Support

    Answered by BJoanna on September 14, 2016 at 03:09 AM

    I was able to replicate mentioned issue inside of Autoresponder email of my cloned form. I have added field Amount to pay including HST right after Amount to pay and saved changes. However when I closed Email wizard and re-opened it again Amount to pay including HST field was moved to the top of the table, like on screenshot you provided.

    I will escalate this issue to our developers and we will inform you via thsi thread once this issue is resolved. 

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    Answered by iantcanada on September 14, 2016 at 04:46 AM
    Thanks Joanna.
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    JotForm Support

    Answered by emily on December 27, 2016 at 07:31 AM


    This issue has been resolved. Kindly check again.

    Thank you.