What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is it blocking out payment information?

    Asked by iTravelista on September 14, 2016 at 01:42 AM

    my payments only show first 4 numbers 1334 ##########1234 causing me to have to recontact everyone.

    information blocking payment information first
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    JotForm Support

    Answered by Chriistian on September 14, 2016 at 03:10 AM

    Collecting credit card information using plain text fields is strictly prohibited on Jotform. It is considered a violation of our terms, and as such we have replaced the fields that are collecting credit card numbers with number signs (#) instead. 

    To avoid getting autosuspended by our phishing detector, please delete the credit card fields in your forms. If you want to collect credit card information without charging it, you will have to use one of the available payment integrations such as Stripe or Paypal. Please follow this guide on How to Enable Payment Authorization. Thank you.