JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Collecting credit card information using plain text fields is strictly prohibited on Jotform. It is considered a violation of our terms, and as such we have replaced the fields that are collecting credit card numbers with number signs (#) instead.
To avoid getting autosuspended by our phishing detector, please delete the credit card fields in your forms. If you want to collect credit card information without charging it, you will have to use one of the available payment integrations such as Stripe or Paypal. Please follow this guide on How to Enable Payment Authorization. Thank you.