Forgot password

  • Profile Image
    Matthijs 
    Asked on September 14, 2016 at 06:38 AM

    Hello,

     

    We forgot our password of our form

    https://www.jotform.com//?formID=52075972955366


    When ask voor a new password by Forgot Password. We don't receive any mail. Can you help us?


    Best regards

     

    Matthijs van der Gaag

    UFC Groningen

     

     

  • Profile Image
    John_Benson
    Answered on September 14, 2016 at 09:15 AM

    Please try requesting for a password reset again. You should be able to receive it now. The reason you didn't get your reset password email is because your email is in the bounce list. I have removed your email in the bounce list. Here's the error:

    Reason(s) : Message DeliveryError: Message delivery failed: 550 5.7.1 Our system has detected that this message is likely unsolicited mail (SPAM). To reduce the amount of spam, this message has been blocked. (3rcs4v3Dvnz14LhP)

    Also, it is a good idea to whitelist our mail servers and IP addresses. Here's the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you still not receiving your reset password email, so we can help you further. Thank you.