What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forgot password

    Asked by Matthijs  on September 14, 2016 at 06:38 AM

    Hello,

     

    We forgot our password of our form

    https://www.jotform.com//?formID=52075972955366


    When ask voor a new password by Forgot Password. We don't receive any mail. Can you help us?


    Best regards

     

    Matthijs van der Gaag

    UFC Groningen

     

     

    Page URL:
    https://www.jotform.com//?formID=52075972955366

    forgot password forgot doesnt JotForm www hello
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 14, 2016 at 09:15 AM

    Please try requesting for a password reset again. You should be able to receive it now. The reason you didn't get your reset password email is because your email is in the bounce list. I have removed your email in the bounce list. Here's the error:

    Reason(s) : Message DeliveryError: Message delivery failed: 550 5.7.1 Our system has detected that this message is likely unsolicited mail (SPAM). To reduce the amount of spam, this message has been blocked. (3rcs4v3Dvnz14LhP)

    Also, it is a good idea to whitelist our mail servers and IP addresses. Here's the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you still not receiving your reset password email, so we can help you further. Thank you.