What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why can't I see the middle 8 digits of the credit card numbers?

    Asked by beeswrap on September 14, 2016 at 10:33 AM

    When I am viewing order submissions that come in, only the first four digits and the last four are available. The middle 8 appear as "#", which then causes me to have to reach out to all of my customers and wait for them to confirm the middle eight digits before I can ship their order. This just started happening a few weeks ago and has never been a problem before. Why is this happening? How can I fix it so that I can see all of the credit card numbers again?

     

    Thank you.

    credit card digits can't
  • Profile Image
    JotForm Support

    Answered by david on September 14, 2016 at 11:56 AM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization