What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happen, My account has been erased!!!

    Asked by topnotchtravel on September 14, 2016 at 10:48 AM

    Good morning, hope all is well with you. I'm puzzled as to what has happen to my JF Account. I've had this service for about 2 years now, a lower monthly rate than whats offered now & had several forms on it. I went to sign in earlier this week & its all gone except one party bus form. I'm the only person who has access to my account & I certainly didn't delete them.

    Can you please see what's going on & more importantly restore my account & retrieve all my hard work that I did.


    Thanks in advance,

    Kenneth Turner

    Top Notch Tours


  • Profile Image
    JotForm Support

    Answered by david on September 14, 2016 at 12:15 PM

    There is another account associated with your email address.  The username is "kennethbturner".  That account has a Premium subscription and quite a few forms.  I believe that is the account you are looking for.