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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My upload space is still there even though I have deleted submission data

    Asked by girltalku on September 14, 2016 at 10:57 AM

    I have the auto-delete app for uploads to my form so I don't run out of space. But my upload space is still saying I am full and my account is disabled. I don't know how to delete this upload data because I can't find it anywhere. How do I get my upload space to go back down?

    Thank you!

    submission data
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    JotForm Support

    Answered by John_Benson on September 14, 2016 at 12:37 PM

    My colleague already answered your inquiry on this thread: https://www.jotform.com/answers/931967

    I also double checked your account and it looks like your upload space is now back to zero. 

    If you need further help, let us know. Thank you.