Random phone number appearing on multiple entries

  • 97csymes
    Asked on September 14, 2016 at 11:15 AM

    Hi - Dave here from The Mirror.

    We're currently running a jotform for a competition to find the best roast dinner

    However multiple entries are appearing with a random phone number in the number field - but we have no idea why

    Please can you help

    Thanks

    Dave

  • John_Benson
    Replied on September 14, 2016 at 1:05 PM

    I am assuming the submissions showing random phone number in the number field (Nominated pub's phone number).

    Random phone number appearing on multiple entries Image 1 Screenshot 40

    I tried testing your form with this number "1234567890123456" and I received the exact number from the submission.

    Random phone number appearing on multiple entries Image 2 Screenshot 51

    May I ask if you want a specific phone number only to be input there? If yes, I would suggest that you use the Phone Number tool under the Quick Fields.

    You can actually set an input mask on that field. Just select the field and then click the Input Mask button at the top. You can set the numbers in hash tags.

    Random phone number appearing on multiple entries Image 3 Screenshot 62

    Hope that helps. Thank you.