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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Uploads: File uploads are intermittently failing.

    Asked by ddubois4060 on September 14, 2016 at 02:23 PM

    Still having numerous failures on uploads receiving 0kb files.

    Overall the upload system seems to work fairly well, however a customer may send me 10 files but 1 or more may show up with a 0kb file size. This is becoming more common and before my clients get frustrated with me not being able to inform them as to why. I am hoping that your excellent support group can review everything and tell me what needs to change and how I can accomplish this with my very limited programming knowledge. Too many misfires right now on consistency. We are not able to duplicate the errors of 0kb files on our end

    Thank you for your assistance

    Dave Dubois

    DIGITAL blueprint, Inc.

    Anchorage, Alaska

    907-274-4060

    Page URL:
    http://digital-blueprint.com

    upload form file uploads
  • Profile Image
    JotForm Support

    Answered by Mike on September 14, 2016 at 04:00 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    We were able to reproduce the issue with big uploads (> 100MB). A bug report ticket has been escalated to our Backend Team.

    We will keep you updated via this thread.

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    Answered by ddubois4060 on September 15, 2016 at 09:05 PM

    I don't believe I ever stated that the problem was limited to files in excess if 100mb. The title to my question was "Still having numerous failures on uploads receiving 0kb files". I just had a client with a 71mb file fail on upload. We received 0kb file transfer. I do need help please.

    Thank you

    Dave

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    JotForm Support

    Answered by Chriistian on September 15, 2016 at 11:00 PM

    Thank you for the clarification. My colleague's tests showed that the upload failed if the file is over 100MB, and so the ticket was named as such. Nevertheless, I have updated the ticket on this issue with the details from your latest response. Unfortunately there is currently no update on this issue. We will let you know if we hear any news from our backend team. Regards.

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    Chief Technology Officer

    Answered by eee on September 20, 2016 at 04:21 AM

    Hey,

    We have fixed the problem,

    Kindest Regards,

    - Ertugrul.

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    Answered by ddubois4060 on September 23, 2016 at 12:06 PM

    Thank you for your reply on the 20th. Unfortunately, The upload that occurred to us yesterday afternoon containing multiple files had failures. Out of 8 files that were uploaded via the form only 1 file was transferred with intact files. The other 7 files showed up with 0kb. The upload was generated at 4:36pm Alaska Standard Time from a company called HMS.

    I have attempted to replicate these errors and can not reproduce the problems from my end. We are still failing to capture the files properly. PLEASE HELP ME FIX THIS!!!!!!

    I appreciate your assistance

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 23, 2016 at 01:54 PM

    I tested upload file field and I wasn't able to replicate this issue. File uploaded fine and it was in my submission showing as well.

    I'll run some more tests, but please check if this could be caused by intermediate internet connection.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 23, 2016 at 03:30 PM

    Hello again.

    I run a couple of tests again and didn't experience any issues. I uploaded several files and submitted them.

    Please test and let us know if the issue persists so we can investigate further.

    Thank you!

  • Profile Image

    Answered by ddubois4060 on September 27, 2016 at 03:40 PM

    I am still having problems. Yesterday we had an upload from KPB Architects at 6:11pm Alaska Standard Time. The file should have been about 23mb. It failed. We received a 0kb file when I went to download the file this morning.

    This is still not working consistently

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 27, 2016 at 06:14 PM

    I understand, I tested again, several times and it worked every time for me. I will consult our developer team again on this.

    Thank you for your patience.

  • Profile Image

    Answered by plumpie on November 17, 2016 at 07:41 AM

    Intermittent file upload failure:

    My form users are reporting problems that uploads being intermittently lost in the last week or so. 

    I have tested the form today and have also experienced the fact that sometimes uploads come through, and sometimes they don't. 

    So for example form submission ID 355194026332426657 had a photo uploaded, but nothing came through. 

    This unreliability is a serious problem for us.  Please look into it.

    thanks

    Crispin

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    JotForm Support

    Answered by Helen on November 17, 2016 at 09:17 AM

    Hi,

    Thanks for contacting us.

    I moved your question to another thread. Here is a link:

    https://www.jotform.com/answers/992223

    If you have more questions or issue, feel free contact us.