What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account and failed to find any Purchased Themes on your My Themes page https://www.jotform.com/mythemes (your purchased themes should be shown under the PURCHASED BY YOU section)
Can you give us all of the following so we can better assist you?
1. Name of the theme you purchased (e.g. Mad Libs)
2. Or better yet, the link to the theme you purchased (e.g. https://www.jotform.com/theme-store/theme/mad-libs)
3. Provide a receipt of the theme you just purchased. You may attach a screenshot to your reply by following this guide How-to-add-screenshots-images-to-questions-in-support-forum (don't attach it on email)
We'll be looking forward to your reply.