What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I no longer seeing full credit card numbers?

    Asked by realvirtualmedia on September 14, 2016 at 03:41 PM


    Beginning with a submission on 8/11 we have been unable to see full credit cards as entered by our clients.  Please advise how we can keep this from happening.

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    JotForm Support

    Answered by BDAVID on September 14, 2016 at 04:50 PM

    We scanned all of our database and we replaced all credit card numbers like this:


    Collecting credit cards goes against our terms of use, you may read the phishing section: https://www.jotform.com/help/8-Terms-of-Use 

    You must delete the credit card fields from any of your forms, otherwise, your account will be suspended according to our terms of use.

    If you want to collect payments, you must use any of our integrated payment gateways, please check these guides:





    Let us know if you have more questions, we will be glad to assist you.