What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe: It shows a message indicating there's an error with their CC even when CC info is correct.

    Asked by lhuca on September 14, 2016 at 03:51 PM

    We have had a couple of our artists who are having trouble submitting for LHUCA's When Language Meets Art event.  They fill out the entire form, then can't submit because it says there is a problem with their card.  In both cases, they submitted something with their card on another site shortly before submitting on our jot form site.  Can you check on this to see if there is a problem?

    through going through problem check site fill
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 14, 2016 at 05:40 PM

    Unfortunately, I'm unable to test your form by submitting it, but I have cloned your form https://www.jotform.com/form/61325983797168 and integrated with Stripe (the payment integrations you're using on your form), when I submitted the form it went successfully, but I set up the integration in test mode and I used a testing CC. 

    What I would suggest you is to integrate your form using your API keys, this link will help you to get this info on your Stripe account: https://support.stripe.com/questions/where-do-i-find-my-api-keys 

    Once you have copied the API keys go to your form, click on the payment integration and settings icon, once in the settings icon paste the API keys there: 

    Please do let us know how it goes.