Submission showing incorrect result

  • milbra
    Asked on September 14, 2016 at 4:17 PM

    The submission result for the "Which age group applies to you?" question gave the response as "Adult" on the last submission. Should be:  Under 20, 20-30, 31-50, or over 50.

    Can you let me know which option was selected?

     

    The Source Bookstore Survey form

  • Mike
    Replied on September 14, 2016 at 5:34 PM

    You are probably mixing two similar questions, please check the following screenshot.

    Submission showing incorrect result Image 1 Screenshot 20

    If you need any further assistance, please let us know.

  • milbra
    Replied on September 14, 2016 at 8:41 PM

    It's correct there JotForm Submission, but not email received. The field name seems to be correct in the email set-up, but user response incorrect.

    Submission showing incorrect result Image 1 Screenshot 20

  • jonathan
    Replied on September 14, 2016 at 8:54 PM

    It seems the Notifier email of your form https://www.jotform.us/form/62447523798165 was modified recently.

    I checked, and I see the wrong field ID/name assigned to the question "Which age group applies to you".

    Submission showing incorrect result Image 1 Screenshot 20

    You can correct it and assign the right field from the dropdown list. This should fix the issue.

    Let us know if still not resolve.

     

     

  • milbra
    Replied on September 14, 2016 at 10:27 PM

    Thanks. I made the change.