Why embedded form disappears on mobile devices?

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    gregghamil
    Asked on September 14, 2016 at 04:50 PM

    on my site i have a jotform, ive added the mobile responsive widget but the form only shows up at the largest breakpoint. after the form gets to about 1200px it dissapears and once it disapears it doesnt come back as you widded the screen without a refresh. http://gbhdesigns.com/jennifer/contact.html

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    Kevin_G
    Answered on September 14, 2016 at 06:57 PM

    Could you please provide us more details about the mobile device you used to test your form? 

    I have tested your form in a real mobile device with Android 5, I used Google  Chrome and this is my result: 

    I have also tested your form in an iPhone 6 emulator and I can see the form loads fine as well. 

    I can see you are using the iFrame code, could you please try re-embedding your form?

    If there are any changes made to your form then they should reflect once the form is re-embedded, also if possible, please  try loading your webpage in another mobile device. 

    Please do let us know how it goes. 

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    gregghamil
    Answered on September 14, 2016 at 07:20 PM

    yes thank you for your help, once i switched it to iframe everythings started to work just fine. thanks again for your support.

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    Kevin_G
    Answered on September 14, 2016 at 09:17 PM

    You're welcome. 

    Yes, we do suggest to embed the form using the iFrame code since it helps to avoid any conflict between the form's code and the existing code in your website. 

    Please if there is anything else that we can assist you, do let us know, we will be glad to help you.