What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why embedded form disappears on mobile devices?

    Asked by gregghamil on September 14, 2016 at 04:50 PM

    on my site i have a jotform, ive added the mobile responsive widget but the form only shows up at the largest breakpoint. after the form gets to about 1200px it dissapears and once it disapears it doesnt come back as you widded the screen without a refresh. http://gbhdesigns.com/jennifer/contact.html

    Page URL:
    http://gbhdesigns.com/jennifer/contact.html

    Mobile mobile responsive JotForm site refresh
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    JotForm Support

    Answered by Kevin_G on September 14, 2016 at 06:57 PM

    Could you please provide us more details about the mobile device you used to test your form? 

    I have tested your form in a real mobile device with Android 5, I used Google  Chrome and this is my result: 

    I have also tested your form in an iPhone 6 emulator and I can see the form loads fine as well. 

    I can see you are using the iFrame code, could you please try re-embedding your form?

    If there are any changes made to your form then they should reflect once the form is re-embedded, also if possible, please  try loading your webpage in another mobile device. 

    Please do let us know how it goes. 

  • Profile Image

    Answered by gregghamil on September 14, 2016 at 07:20 PM

    yes thank you for your help, once i switched it to iframe everythings started to work just fine. thanks again for your support.

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    JotForm Support

    Answered by Kevin_G on September 14, 2016 at 09:17 PM

    You're welcome. 

    Yes, we do suggest to embed the form using the iFrame code since it helps to avoid any conflict between the form's code and the existing code in your website. 

    Please if there is anything else that we can assist you, do let us know, we will be glad to help you.