What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    On certain computers, I am not able to type data into the jotform. I can login, but I cant change anything in the payment wizard.

    Asked by Brian Gard  on September 14, 2016 at 07:15 PM

    On certain computers, I am not able to type data into the jotform. I can login, but I cant change anything in the payment wizard. Is there a plug-in or 3rd party app that needs to be installed or adjusted? It is only on a certain computer that I have this problem.

    JotForm in cant can
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    JotForm Support

    Answered by Kevin_G on September 14, 2016 at 09:54 PM

    I could not find an account related to your email address nor your IP address, could you please share us the link to your form?

    I would also suggest you to check the web console, if there is an error with the script that makes the payment wizard works then you should be able to see it in the web console. 

    These keyboard shortcuts will help you to get the console: 

    Firefox: 

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    Chrome: 

    Mac: Command + Option + J

    Windows: Control + Shift + J 

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response.