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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do my emails keep ending up on the bounce list?

    Asked by Charlieanderson1974 on September 14, 2016 at 08:19 PM
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    JotForm Support

    Answered by liyam on September 14, 2016 at 10:34 PM

    Hello Charlieanderson1974,

    Were you able to recall the error message to why the emails landed in the bounce list? I have checked the said email addresses and so far all three are not in the bounce list.

    On basic overview, emails land in the bounce list because your mail server rejected the emails from JotForm with the corresponding message as to the cause why they're not accepting the email. The logs that goes with the bounce back is the same logs given by your mail server. 

    One way for your email addresses to absolutely receive email alerts from JotForm is to ask your email service provider to whitelist the IPs found from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also read on more information on preventing emails from landing to the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In any case, if you have questions, please let us know.