What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    This KILLED my email - it was deleted in the wizard

    Asked by Lynn Schiefelbein  on September 14, 2016 at 09:48 PM

    After I sent the first email test - it killed my email account. 

     

    email email test email account after
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 15, 2016 at 12:22 AM

    Can you please explain further what you meant by your email account being killed? Do you mean you are unable to receive email notifications from your form? I checked your email address and it doesn't seem to be in the bounce list so you should receive email notifications successfully.

    I checked your notification settings and it appears that there is no Email recipient in the notification.

     

    This may be why you are not receiving any notifications from the form. Please setup your notification correctly to receive notifications successfully. Regards.

  • Profile Image

    Answered by IDSlynn on September 15, 2016 at 10:46 AM
    I added that. I don't understand why it didn't take it. Where exactly do
    I re-enter it again.
    Also, I was on the phone with my internet people for 3 hours trying to
    get me email to work again - after I sent the first test - and we ended
    up and had to kill my email and re-install it. I did get this message,
    but the last message I received yesterday was the email that send the
    code to verify my email.
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 15, 2016 at 11:40 AM

    You have to follow the process explained in this guide

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    In there notice that you can go to Recipients, and add the email there.