Submissions do not reach my email.

  • Morningstarealestate
    Asked on September 14, 2016 at 11:53 PM

    Hello,

    When I first started with jot everyone that submitted came straight to my email. But for some reason now they don't.  Can you all tell me why that is; and how to get it my submissions  to come straight to my email again??

  • Chriistian Jotform Support
    Replied on September 15, 2016 at 3:29 AM

    Your email address was added to the bounce list, which is why you were unable to receive the email notifications. I have now removed the email address from the bounce list so you should receive the latest email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. You can also check and remove an email address from the bounce list by following this guide: How to Remove Your Email Address from Bounce List.
    Regards.