What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions do not reach my email.

    Asked by Morningstarealestate on September 14, 2016 at 11:53 PM

    Hello,

    When I first started with jot everyone that submitted came straight to my email. But for some reason now they don't.  Can you all tell me why that is; and how to get it my submissions  to come straight to my email again??

    Submissions my submissions hello all and
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 15, 2016 at 03:29 AM

    Your email address was added to the bounce list, which is why you were unable to receive the email notifications. I have now removed the email address from the bounce list so you should receive the latest email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. You can also check and remove an email address from the bounce list by following this guide: How to Remove Your Email Address from Bounce List.
    Regards.