Notification 1 - Not received for all forms

  • npex
    Asked on September 15, 2016 at 4:52 AM

    At the moment we are experiencing problems with receiving Notification 1 after a client complets a form. Autoresponder does work fine. 

    Is there something wrong with the mail service?

    Looking forward to your reaction.

    Kind regards,

    Pepe Peters

     

    NPEX

  • selen JotForm Developer
    Replied on September 15, 2016 at 5:16 AM

    Hi,

    I checked your JotForm log,  your submission address(e-mail address) is in bounce list. 

    Reason is;

    Notification 1 Not received for all forms Image 1 Screenshot 20

    I removed in the bounce list. You will get the JotForm notifications.

     I hope this helps. Let us know if you need any further assistance. Thank you.