What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification 1 - Not received for all forms

    Asked by npex on September 15, 2016 at 04:52 AM

    At the moment we are experiencing problems with receiving Notification 1 after a client complets a form. Autoresponder does work fine. 

    Is there something wrong with the mail service?

    Looking forward to your reaction.

    Kind regards,

    Pepe Peters



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    JotForm Developer

    Answered by selen on September 15, 2016 at 05:16 AM


    I checked your JotForm log,  your submission address(e-mail address) is in bounce list. 

    Reason is;

    I removed in the bounce list. You will get the JotForm notifications.

     I hope this helps. Let us know if you need any further assistance. Thank you.