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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form redirects to the blank page instead to Paypal payment page

    Asked by K2C2006 on September 15, 2016 at 08:21 AM

    I am not able to get the PayPal functionality to work within my form. When I hit submit it just takes me to a blank page. I am wanting it to take me to the page where they can pay for their tickets/registration.

    Page URL:
    https://form.jotform.com/62577557927170

    blank page Paypal page Paypal form
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    JotForm Support

    Answered by Welvin on September 15, 2016 at 11:06 AM

    You have an incorrect conditional logic that is causing this in your form. The payment field is only set to show when the "text" field is filled. The text field has no input functions so this won't work. You have to delete the condition to fix it, I did this for you.