What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm trying to edit my form but the page is not loading

    Asked by Could9 on September 15, 2016 at 10:17 AM

    Please help, Its not allowing me to edit

    Page URL:
    http://cloud9service.com

    Screenshot
    edit my form allowing
  • Profile Image
    JotForm Support

    Answered by Welvin on September 15, 2016 at 12:52 PM

    You seem to be experiencing a network error. Please try each of the following solutions and check after each change:

    1. Clear your cookies for Jotform and login again. 

    2. Clear your DNS Cache and close/open your browser.

    3. Update your DNS then clear your cache again and reopen the browser. Use Google DNS: https://developers.google.com/speed/public-dns/

    I hope that helps.

  • Profile Image

    Answered by Could9 on September 15, 2016 at 02:46 PM
    Ok,
    I’ve cleared everything off the DSN, cache off the browser and restarted the computers.. Still not loading.
    Jotform.com is not working correctly
    ** Please see the attachment of your website**
    & let me know what I need to do, Thanks
    [Rob]
    Robert Cain
    Marketing Manager
    Cloud9Service.com
    FenderMarine.com
    (407) 481-2750 – HQ/ Office
    (407) 845-8030 – Marketing Department
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on September 15, 2016 at 04:13 PM

    How about opening the website in incognito mode? Make sure that no active extension on the incognito window. If the issue persists then please try checking the error in the console area. This website should help with checking the console:

    http://www.wickedlysmart.com/hfjsconsole/ 

    IF you can open the website in incognito mode then your extension is blocking Jotform, please check. 

    Also, don't forget to check your Firewall settings. Make sure to allow Jotform.