What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What counts as a form view?

    Asked by LindaSeidel on September 15, 2016 at 10:37 AM

    I received a message that we are almost at our limit of 1,000 form views for the month of September. The form is accessed through a button/pop up window on our main page and through the menu clicking on Contact Us. In the same period, we have had 2 submissions.

    Per Google Analytics, we have had 1,016 sessions on our website for the last 30 days.

    How are Form Views counted?  How is it possible to have 994 Form Views with only 1,016 website visitors?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on September 15, 2016 at 12:59 PM

    Embedded forms are viewed each time the page is loaded.  It does not require clicking the pop-up to count as a view.  Loading the button is counted as loading the form.  Replacing the pop up form with a link to the form instead will ensure that only users who would like to fill out the form are viewing it.