What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my email responder is no longer forwarding the complete forms to my selected email address.

    Asked by dcoots on September 15, 2016 at 11:08 AM

    My form is no longer forwarding the complete forms to my selected email address. When I test the form it indicates that it is sending a reply to de@alvincollege.edu as it has successfully for the past couple of years. Now suddenly I no longer receive these.

    I had my IT department check that nothing was being blocked, but there is no indication that this is making it to our mail server any longer.

    Please help. 

    Page URL:
    http://form.jotform.co/form/50332665454858

    selected email forwarding check receive
  • Profile Image
    JotForm Support

    Answered by david on September 15, 2016 at 01:22 PM

    I checked our logs for your email address and indeed, the notifications have been failing to send.  However, they appear to be working at this time.  If you have already removed your address from our bounce list or remedied the cause of the failed emails, they do appear to be sending properly.

    Let us know if they continue to not go through we will be happy to have another look.