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  • Profile Image

    I am not receiving the submitted forms to my email.

    Asked by volunteers-syhc on September 15, 2016 at 11:26 AM

    For the past 2 weeks we have not received any form to the email that was set up. The email is volunteers@syhc.org

    We have checked the fire wall and junk email for our company and nothing shows that it is being blocked.

    Can you assist me in finding out what is going on please.

     

    Thank you in advance!

    Page URL:
    http://www.jotform.us/volunteers-syhc/2013

    email submitted forms receiving junk checked and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 15, 2016 at 01:28 PM

    Hello volunteers-syhc,

    Upon checking your email address volunteers@syhc.org, I found that it ended up in our bounce list for following reasons:

    Result: 

    volunteers@syhc.org is IN 

     the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>

    I have now removed your email form our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!