What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceled without warning?!

    Asked by Robert Price  on September 15, 2016 at 12:43 PM

    I understand there are teirs for higher volume users, but a free user approaching these limits needs to be warned prior to cancellation. This is how I run my business, and I can't afford down time. Consider a more professional upgrade process for YOUR customers.

    Can I get more info on what limits I reached, so I can determine the plan I need?


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    JotForm Support Manager

    Answered by Jeanette on September 15, 2016 at 01:30 PM

    Your account reached the upload space limit, free accounts can get up to 100 MB


    We always send a warning message before putting the account in overlimit status. I've removed it temporary so you can do the upgrade now. Let me know should you need further help.