What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to edit a customer submission that used the PayPal integration - how do I save the changes?

    Asked by neha2010 on November 23, 2010 at 04:12 PM

    I am viewing the reports section in the admin, and click on edit on the record, but don't see any way to save, short of hitting the submit button.  If I make the edit and click submit, because the form is tied to PayPal, will the payment need to be re-submitted?

    Please advise.

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    JotForm Founder

    Answered by aytekin on November 24, 2010 at 07:54 AM

    No, the payment will not be re-submitted. You can edit the submission and click on submit button.

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    Answered by neha2010 on November 24, 2010 at 08:06 AM

    One more question - will the customer see a new auto-responder with the changes?

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    JotForm Founder

    Answered by aytekin on November 24, 2010 at 08:22 AM

    No, only notification emails will be re-sent. Auto-responder emails will not be re-sent.

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    Answered by neha2010 on November 24, 2010 at 08:30 AM

    Thank you!  One more question: will a new record be created in the report, or will the existing record just get updated?