Email Notifications: Why am I not receiving emails from submissions?

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    Asked on September 15, 2016 at 04:04 PM


    The main issue is that we are not receiving all applications. The past application did not gone through to me but was sent to others. We do need to correct this problem.

    Today I did not receive the submission that came in at this time.

    2016-09-15 13:17:31

    The property managers/agents are receiving them directly when they should be going to applications. 

    Please let us know if it's anything on our end that we can fix, I'd like to resolve this as soon as possible.


    Thank you





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    Answered on September 15, 2016 at 08:07 PM

    I have checked all the email addresses you're using in your form and I can see they're not in our bounce list, one of the reasons why emails do not send. 

    I have also checked the email history for that email addresses and I can see emails are being sent without any problem, here is a screenshot as reference: 

    You can also check your email history by following the steps in this guide: How-to-View-All-Your-Form-Email-History

    Also, I would suggest you to ask your email provider to white-list our IP addresses, I noticed that you're using one of our default email addresses so white-listing our IPs should help you to avoid emails being blocked because of any security setting. 

    Here is the link to our IP addresses and email servers: Whitelisting-JotMails-IP-Addresses

    Setting up SMTP in your form may also help you as you will have more control over the emails sent: How-to-Setup-SMTP-for-a-Form

    Please do let us know if after white-listing our IP addresses you're unable to get emails from submissions.