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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    missing fields in email

    Asked by northislandnissan on September 15, 2016 at 05:30 PM

    We have a form that is occasionally coming back with fields empty, even though it's a required field. We had a staff member test it with his name in the form and it still came without the name.

    The names do appear to come into the jotform dashboard.


    It's strange because it's only some people who's names aren't coming through and it's not all the time. There's several emails set up going to different departments and they all seem to be affected.

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    JotForm Support

    Answered by liyam on September 15, 2016 at 09:58 PM


    I found the email alerts sent which had the name and email fields blank. However, as I have made tests, I was not able to replicate the problem. Have you made changes on this specific email alert? 

    In any case, please do observe your form if such incident happens again. If so, please let us know.