What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    paiment

    Asked by Blasftome on April 19, 2012 at 01:54 PM

    we have paid  by paypal today and now we have not service at all. IT'S very URGENT to be able to use it again. Please tell me something NOW!!!!

  • Profile Image

    Answered by gori-mathew on April 19, 2012 at 02:03 PM

    Hi,

    We apologise for what this issue has caused you. I have checked your account and still on FREE account. It has an OVERLIMIT having submitted 147 forms from the allowed 100 forms. So the forms are disabled.

    Since you paid using your Paypal account, please contact Paypal Support in order to check if the transaction was successful. Paypal Support Center - https://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab

     provide them the Invoice # found in the email notification you received from Paypal.

    Please let us know if you need further assistance.Thank you for using JotForm!