What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did I just lose 3 hours worth of work???

    Asked by JS2706 on September 15, 2016 at 10:22 PM

    After a certain point in my form, it failed to save my progress... I went through it a second time because it seemed to be frozen. I copied what I had done, going through very slowly and saving after every step/every new thing I added.  I made sure it was saving it.  

    I continued on to add more to my form (about another hour to do), then tried to make a change, and all of a sudden all of my progress was gone.


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    JotForm Support

    Answered by Charlie on September 15, 2016 at 11:18 PM

    Apologies for the inconvenience.

    If the changes were saved in our server and you were able to see them in your previewed form, then you can check your form's revision history by following this guide: https://www.jotform.com/help/294-How-to-view-form-revision-history. That should let you revert back to the version of the form where all the changes were made.

    It's possible that you might have been logged out or your session has expired while making changes on the form, which resulted to this problem. 

    Please also make sure that you have not opened the form builder on multiple tabs on the same browser, if you are opening multiple tabs and editing multiple forms or have the form builder opened multiple times, that would also caused problems.

    Let us know if you were able to revert back to the original one.