What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I securely open uploaded documents?

    Asked by michaelaadams on September 16, 2016 at 09:37 AM

    It is not letting me open documents people have uploaded to the form. Working fine on my iphone but not my Mac desktop. Software up to date. It says connection not private??

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    JotForm Support

    Answered by John_Benson on September 16, 2016 at 12:28 PM

    If I understand you correctly, you're getting this error when you tried downloading the uploaded files in a Mac desktop. 

    Please try using another browser just to check if it will work or not. May I also ask where are you trying to download the uploaded files? Is it from the email notifications or is it from the Submissions page in JotForm.

    Also, please provide a screenshot of the issue so that we can further investigate about the issue.

    We'll wait for your response. Thank you.