How do I securely open uploaded documents?

  • Profile Image
    Asked on September 16, 2016 at 09:37 AM

    It is not letting me open documents people have uploaded to the form. Working fine on my iphone but not my Mac desktop. Software up to date. It says connection not private??

  • Profile Image
    Answered on September 16, 2016 at 12:28 PM

    If I understand you correctly, you're getting this error when you tried downloading the uploaded files in a Mac desktop. 

    Please try using another browser just to check if it will work or not. May I also ask where are you trying to download the uploaded files? Is it from the email notifications or is it from the Submissions page in JotForm.

    Also, please provide a screenshot of the issue so that we can further investigate about the issue.

    We'll wait for your response. Thank you.