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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal IPN error email

    Asked by tntnutritioncoach on September 16, 2016 at 09:59 AM



    I received an email from Paypal today. This happened a few months ago as well but you resolved it, looks like it is recurring again. Thanks!


    Hello shelby Mcdaniel ,

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:


    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    Thank you for your prompt attention to this issue.



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    JotForm Support

    Answered by david on September 16, 2016 at 12:05 PM

    Make sure IPN is currently enabled in your PayPal account:


    IPN (Instant Payment Notification) is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user. Go to our Incomplete Payments FAQ for more informatio

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    Answered by tntnutritioncoach on September 20, 2016 at 07:47 AM

    I did all of the above still getting IPN warnings, looks like all my messages are going through so not sure what the problem is, I was told to reach back out if I am still getting messages




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    JotForm Support

    Answered by Chriistian on September 20, 2016 at 10:16 AM


    In IPN settings in your PayPal account where you enabled your IPN, can you please change the Notification URL to https://ipn.jotform.com/ipns/paypal.php?

    Let us know how it goes.

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    Answered by tntnutritioncoach on September 20, 2016 at 10:23 AM

    Ok thank you! I just updated it, will keep you posted.