What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions: SSL error on file upload

    Asked by marketing905 on September 16, 2016 at 10:34 AM

    I'm seeing an image being blocked due to a possible security certificate. We have the standard ticked image showing on the thank you page and its previously been working but now shows a broken link.

    Can we do anything from this end?


    Your connection is not private

    Attackers might be trying to steal your information from files.jotform.com (for example, passwords, messages, or credit cards).

     Automatically report details of possible security incidents to Google. Privacy policy

    This server could not prove that it is files.jotform.com; its security certificate is fromverifyfail.*.jotform.com.verifyfail. This may be caused by a misconfiguration or an attacker intercepting your connection.

    Proceed to files.jotform.com (unsafe)"

  • Profile Image
    JotForm Support

    Answered by Charlie on September 16, 2016 at 11:05 AM

    Apologies for the inconvenience.

    I have forwarded this to our back-end team to have it checked. We will let you know as soon as this has been fixed.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 16, 2016 at 11:12 AM

    We just received news from our back-end team. This is now fixed. You should be able to download the file uploads without the error. Let us know if you are still experiencing the problem. 

    Apologies for the inconvenience.