- koltmansAsked on September 16, 2016 at 10:55 AM
I've recently joined the Cornerstone team and will need access to see submitted forms from our website. I am unable to view due to not having the private key installed on my computer. Can you please provide me with directions on how to install this on my computer?
- JotForm SupportMike_GAnswered on September 16, 2016 at 01:29 PM
To my understanding, you already have the encryption key file, is that correct? To access the submission data, you first need to go to the submission page of the form where you will be asked to provide the encryption key file.
You should be asked to provide the key the moment you access the submission page the first time. If not, I suggest you clear your browser's data first.
- koltmansAnswered on September 16, 2016 at 02:46 PMI do not have an encryption key file. Liz Pitman who was in this role prior has one on her computer, but I do not. I am asked to provide a key, but don’t know how to access.
Cornerstone Wealth Management
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Securities and advisory services offered through appropriately registered representatives of The Strategic Financial Alliance, Inc. (SFA), member FINRA, SIPC.
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- JotForm SupportMike_GAnswered on September 16, 2016 at 04:17 PM
The only way you can access an encrypted data is if you use the correct encryption key file. I suggest, if it's possible, you get the key file from Liz Pitman and use that file to encrypt the data on your end. Please be informed that encryption key files are unique and even us don't have an access to it neither we have a way to download it on our end.