What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I obtain a Private Key to open encrypted submission forms?

    Asked by koltmans on September 16, 2016 at 10:55 AM

    I've recently joined the Cornerstone team and will need access to see submitted forms from our website. I am unable to view due to not having the private key installed on my computer. Can you please provide me with directions on how to install this on my computer? 


    Hollie Altice


  • Profile Image
    JotForm Support

    Answered by Mike_G on September 16, 2016 at 01:29 PM

    To my understanding, you already have the encryption key file, is that correct? To access the submission data, you first need to go to the submission page of the form where you will be asked to provide the encryption key file.

    You should be asked to provide the key the moment you access the submission page the first time. If not, I suggest you clear your browser's data first.

  • Profile Image

    Answered by koltmans on September 16, 2016 at 02:46 PM
    I do not have an encryption key file. Liz Pitman who was in this role prior has one on her computer, but I do not. I am asked to provide a key, but don’t know how to access.
    Hollie Altice
    Cornerstone Wealth Management
    The Strategic Financial Alliance
    (919) 847-4550
    Securities and advisory services offered through appropriately registered representatives of The Strategic Financial Alliance, Inc. (SFA), member FINRA, SIPC.
    SFA is otherwise unaffiliated with Cornerstone Wealth Management.
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 16, 2016 at 04:17 PM

    The only way you can access an encrypted data is if you use the correct encryption key file. I suggest, if it's possible, you get the key file from Liz Pitman and use that file to encrypt the data on your end. Please be informed that encryption key files are unique and even us don't have an access to it neither we have a way to download it on our end.

    Thank you.