What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to create forms, because the button is disabled. Acct has no forms, just some shared with it.

    Asked by kaitlynnamcc on September 16, 2016 at 11:05 AM



    I've been able to create a few forms on my account, however I'm not longer able to.


    Please help

    Page URL:

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    JotForm Support

    Answered by BDAVID on September 16, 2016 at 01:38 PM

    On free accounts you can create up to 5 forms.  I see you haven't created any form. You only have forms that were shared to you.

    I have forwarded this issue to our second level, you will be updated via this thread when this gets fixed.

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    JotForm Support

    Answered by paulsimpson on September 22, 2016 at 11:20 PM


    The problem is now fixed. We are sorry for any inconvenience caused.

    Thank you for your patience.