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    Why I can't open uploaded images from reports and submissions?

    Asked by cribbervr on September 16, 2016 at 11:07 AM

    Hi all,

    We started to receive submissions to record works for our Christmas exibition. Almost every submission can contain at least one image of the work presented. 

    We created Reports to list the record we receive.

    At the beginning all went well, but since yesterday, both reports or submission pages presents broken links image instead of the picture thumbnail.

    When we click on the image link in the submission page we obtain a page that states: "This connection is not safe - the manger of fies.jotform.com has configured the site in a wrong manner, etc....". (Sorry, the screenshots are in Italian). 

     

    In some cases we saw the message: "This is not a private connection ....." as you can see below., with the internet protocol string "https" banned by a red line.

    all the pictures are correcting uploaded because they are present as attachment into mails and on my Dropbox.

    How can we see the pictures uploaded? where is the problem? in the form or in a security setting of our computer.?

    Many thanks in advance

     

    Claudio

    Page URL:
    https://eu.jotform.com//?formID=60503724162346

    Reports Submissions uploaded images can't open
  • Profile Image
    JotForm Support

    Answered by Charlie on September 16, 2016 at 11:17 AM

    Apologies for the inconvenience. There was an earlier problem with the files saved in the https://files.jotform.com domain. But our back-end team has already fixed it a couple of minutes ago. Could you please try again and let us know if you are still having problems. 

  • Profile Image

    Answered by cribbervr on September 16, 2016 at 12:03 PM

    Hi Charlie, all now is ok.

    Many thanks for your very quick solution.

    Only a little more question.

    I don't know if it is related to the previous inconvenience: during my tests i created one more Excel report. I opened the report with Libreoffice Calc version 5.1.5.2 (my default application for spreadsheet). I saw that all the links of images in that report are textual and represented with full path, but not active.

    Wouldn't it be better to have a clickable link there, too? is a LO problem? if you need, here is the link to the report: https://eu.jotform.com/excel/62594244154053

    Many thanks again and sorry if this is a non related question.

    I confirm again that the previous problem is however solved for me.

    Claudio

     

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    JotForm Support

    Answered by Mike_G on September 16, 2016 at 02:29 PM

    Thank your for confirming that everything works now on your end. 

    With regards to your other concern, I have moved it to a new thread. We believe that we can better assist you if there will be a separate thread for every question you have to avoid confusion with the answer being provided.

    Below is the link to the new thread opened for your new concern.

    https://www.jotform.com/answers/934459