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    Error with bullets appearing and show/hide fields not working properly

    Asked by David on April 19, 2012 at 05:01 PM

    Please help! 

    Each line of my form now shows as a bulleted list. Also, the fields I have formatted to be hidden and only appear under certain conditions are automatically being shown (without those conditions being met).

    This is only happening on a Windows 7 PC running IE9 version 9.0.8112.16421

    Safari, Firefox, Chrome all seem to work fine on my Mac.

    Please review this form for an example:



    Page URL:

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    Answered by pinoytech on April 19, 2012 at 06:42 PM


    Upon checking your form using IE9 version 9.0.8112, I don't find any error in your form. Please click here: Have you check already the firewall or deleted browsing cache and cookies of your IE9 browser? If not, please give a try. Let us know if the said issue still persist so we can further assist you and investigate.

    Thank you for using JotForm!

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    Answered by ColeCommunityChurch on April 20, 2012 at 10:36 AM

    I have deleted the browsing cache and cookies but no change. What firewall settings do I need to check?

    I just made a change on the IE9 security panel and unchecked the "Enable Protect Mode" box and that fixed the problem. Is this a wise action or should I be changing some other setting in order to protect the computer better?

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    Answered by jeanettebmz on April 20, 2012 at 12:53 PM

    I would suggest you to reset IE9 to  default settings, so it will get default protection

    Go to Tools - Options - Advanced Tab - click on the Reset button. Make sure your favorites are backed up because it will delete passwords , forms data , cookies and favorites


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    Answered by ColeCommunityChurch on April 20, 2012 at 01:20 PM

    Thank you. That worked very nicely.

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    Answered by pinoytech on April 20, 2012 at 01:46 PM

    Good to hear that your form is now working properly.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!

    Have a great day.