Blocking credit card number

  • Profile Image
    crystalaarc
    Asked on September 16, 2016 at 12:27 PM

    A form we created is blocking the method of payment.  We have used this before and never had this happen.  Can you tell me how we can fix this?

  • Profile Image
    Jeanette
    Answered on September 16, 2016 at 01:38 PM

    Jotform became PCI complaint recently. Capture credit card critical information on plain text fields is a violation to our terms of use and it goes against to PCI compliance.  That is why we had to scan our database and replace the numbers with hash symbols.

    I hope you understand the reasons behind this new change.