What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blocking credit card number

    Asked by crystalaarc on September 16, 2016 at 12:27 PM

    A form we created is blocking the method of payment.  We have used this before and never had this happen.  Can you tell me how we can fix this?

    Page URL:
    https://form.jotform.com/52376097245966

    credit card credit card number blocking
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    JotForm Support Manager

    Answered by Jeanette on September 16, 2016 at 01:38 PM

    Jotform became PCI complaint recently. Capture credit card critical information on plain text fields is a violation to our terms of use and it goes against to PCI compliance.  That is why we had to scan our database and replace the numbers with hash symbols.

    I hope you understand the reasons behind this new change.