What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Instant Payment Notifications (IPN). IPNs sent are failing

    Asked by DaystarEd on September 16, 2016 at 02:49 PM

    Good morning, I am getting this same email from Paypal again.

     

    Hello Nikki Johnson , 

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    https://www.jotform.com/ipns/paypal.php 

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. 

    Thank you for your prompt attention to this issue.

    Thanks,

    PayPal 

     

    Please advise

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    JotForm Support Manager

    Answered by Jeanette on September 16, 2016 at 02:52 PM

    @DaystarEd

    Thank you for reporting this to us, our developers are aware of the issue that seems to be affecting some of our users.  So I am also creating a new ticket for case.

     

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    Answered by DaystarEd on September 19, 2016 at 12:31 PM

    Good morning,

    Has this issue been fixed yet?

     

    Thank you!

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    JotForm Support

    Answered by david on September 19, 2016 at 02:15 PM

    This has not yet been fixed, however, this ticket has been assigned to a developer and given the highest priority.  This should be taken care of quite soon.

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    Answered by DaystarEd on September 21, 2016 at 12:38 PM

    Good morning,

    Has this issue been resolved yet?

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    JotForm Support

    Answered by BDAVID on September 21, 2016 at 02:30 PM

    We haven't received any updates yet. I will contact our back-end team to see if there is any progress on fixing this issue. 

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    Answered by DaystarEd on September 26, 2016 at 12:17 PM

    Good morning,

    Is this issue fixed yet??

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    JotForm Support

    Answered by KadeJM on September 26, 2016 at 01:23 PM

    Unfortunately, at this time we do not yet have any update about this issue being fixed but you will certainly be notified as soon as we hear something or once it's been resolved.

    Please be advised that generally we do not promise any sort of ETA since it depends on our developers prior workload but, do rest assured that one of our developers will be looking into this so that we can have it resolved as soon as possible.

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    JotForm Support

    Answered by paulsimpson on September 27, 2016 at 10:25 AM

    Hi

    This issue should now be fixed. However, if you are still receiving error messages from Paypal please update your Paypal IPN URL to https://ipn.jotform.com/ipns/paypal.php. Details on how to do this can be found here - https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    We are sorry for any inconvenience caused.

    Paul