What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    DocuSign Widget: Unable to pass authentication

    Asked by Hacf on September 16, 2016 at 04:20 PM
    Everytime I try to authenticate with DocuSign an error message appears. Nothing I have attempted is working at all. Please advise how to proceed? Thank you.
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    JotForm Support

    Answered by Mike on September 16, 2016 at 04:31 PM

    I have just tested our updated DocuSign Widget, and I was not able to reproduce any issues.

    Could you please provide us with the full error message you receive?

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    Answered by Hacf on September 16, 2016 at 05:46 PM

    Please see attachment with error. When testing form it will not work. Please advise how to proceed. Thank you.

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    JotForm Support

    Answered by Jim_R on September 16, 2016 at 07:18 PM

    Hello Andra, sorry but we didn't see your attachment. Our Forum doesn't accept attachments sent from your email.

    To add/attach a screenshot of the error, you have to open your thread https://www.jotform.com/answers/934567 > post your reply from there > and attach the image.

    Related guide: How-to-add-screenshots-images-to-questions-in-support-forum 

    Please get back to us with the following:

    1. Screenshot that you tried sending earlier

    2. The URL of the form you're having issues with

    3. If your form is embedded on a page/website, please give us the URL of the page/website where you have it embedded

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    Answered by Hacf on September 16, 2016 at 07:20 PM

    Done, see edited submission above. Thank you.

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    JotForm Support

    Answered by Jim_R on September 16, 2016 at 08:38 PM

    Thanks, I tested our Docusign integration as well and came up with the same results as my colleague Mike did.

    It was authenticated successfully:

    Please ensure you are entering your Docusign credentials correctly. If by any chance you're using a Sandbox/Developer account, try signing up for a free account with Docusign and try again.

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    JotForm Support

    Answered by TitusNdoka on September 18, 2016 at 07:01 AM

    Also, make sure you have a plan with DocuSign that allows the use of the DocuSign API (the JotForm - Docusign widget uses it)

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    Answered by janislea on January 12, 2017 at 09:36 PM

    I have the same problem.  I do have a plan with DocuSign.  I keep having the Reauthenticate notice popping up.

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    JotForm Support

    Answered by Kiran on January 13, 2017 at 01:46 AM


    The issue is already addressed on your other thread.


    If you have any other questions with the issue, we request you to follow-up on the other thread. 

    Please be noted that it is not required to open multiple threads for the same issue. We will be addressing all the questions in the order they come in and as assigned. 

    We appreciate your patience and understanding. Thank you!